Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Our group of service technicians will do their best to respond to your advice inquiries in approximately 1 hour. If, however, the issue you have encountered calls for the help of our Administrators’ =Department,= we are going to send the ticket to the administrator on duty and will write a reply to notify you.

  • Top quality support service

  • Expert Client Help And Support Service

  • Our customer help Dept is going to be working for you day–and–night to to respond to all service request tickets that you submit. We offer tech help and support for the packages that are pre–installed on your server. These include our custom produced Online Control Panel, the preferred OS and the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A thorough and consistently updated collection of articles is integrated into our in–house built Online Control Panel. It offers you quick tips about how to carry out all the regular site supervision duties. The Help area supplies extensive how–to tutorials and step–by–step video tutorials. You can open the Help section by clicking the Help or Video buttons in the top right side of each Control Panel section.