Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center integrated into our Online Control Panel. It offers an ever–expanding knowledgebase with frequently asked questions and in–depth help articles written by our skillful client support staff.

  • Top quality support service

  • Educational Video Clips

  • For people who want to learn how to solve a regularly experienced problem by watching a video tutorial, we’ve added a selection of video tutorials to our Online Control Panel. All the training videos are concise and easy to comprehend. They offer visual presentations of various web site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 client care service and come with a one–hour support ticket response time guarantee. Our capable technicians will be at your disposal 24x7 and will sort out any problem that you might possibly stumble upon within less than 60 minutes after the support ticket submission. In most cases, an answer will be provided to you in less than 20 minutes.