Client Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • All your support requests will be replied to in maximum 1 hour after the trouble ticket or email was submitted. If your case calls for additional assistance from a system administrator, we will forward the ticket or the email to the person in charge, right away and we will leave a note to notify you that more time will be needed for arriving at the best solution. Furthermore if you make use of the Optional Admin Services package, all of the tasks included there will be performed whenever you wish.

  • Top quality support service
  • An Outstanding Tech Support Service

  • Our technical support team will be available to you 24x7 if you require assistance while working with our Online Control Panel or with any of the apps that we install for you on the server. Furthermore if you require assistance with the ordinary admin tasks on your server, you can have a glimpse at our Optional Admin Services package, that includes backup disk storage space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Every dedicated web hosting plan is fitted out with our charge–free Online Control Panel, which sports an elaborate knowledgebase plus a group of instructional video tutorials. Whenever you need assistance with the Online Control Panel, just click on the Help or Videos buttons located in the upper right corner.