There're plenty of cloud hosting providers available, yet the majority of them are resellers that have restricted resources, particularly when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you can have via this particular way of communication may vary based on the service provider - some provide you with dedicated phone support, others offer basic and customer support only since some matters are more time-consuming and it is much easier to be resolved with a ticket, particularly if the situation needs to be escalated. However, it is good to know that you can contact your web hosting provider because there're lots of small matters that can be taken care of easily and timely with a telephone call, not mentioning that you're able to get additional information regarding the services before you become a client.

Phone Support in Cloud Hosting

We know that being able to consult with a live representative is rather important, for that reason we have three support lines globally (USA, UK and Australia) and you'll be able to get in touch with us on the phone for 14 hours a day. In case you consider purchasing one of our cloud hosting, for example, you can give us a call and learn more about our solutions prior to ordering to be sure that we cover all of the system requirements for your web sites. Following your purchase, you can contact us about all the sales and / or billing issues you may experience, or get any type of general or basic technical information you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you wish to learn more about our packages, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical issues may need a ticket so as to give some time to our tech support crew to investigate, we're able to help you with a range of technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you are able to get in touch with us.