If you’ve got a website, a problem might always appear and it doesn’t automatically need to be connected with the web hosting service. For example, something might go wrong when you update a script or some critical data might be edited or erased accidentally. No matter what the essence of the problem is, you will have to contact the respective customer care team and request them to restore a backup or to assist you in solving the problem that you’re experiencing. How fast they’ll do that will determine the time that your websites will be inaccessible. For specific websites such as social networking sites or e-commerce portals, a recurrent outage interval too often equals losing customers and money. With that being said, it’s essential to use the services of a hosting company that offers not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our cloud hosting and you have an enquiry or chance upon a problem, you can get in touch with us 24x7x365 by submitting a support ticket or by sending an email and we will make certain that you receive a response in less than one hour. In case the issue can be sorted out, we’ll do it before we reply to you, whilst if there is something that you need to do on your end, we will give you all the required details – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within 30 minutes max, which implies that waiting around for hours and hours or even for more than a day to obtain help is something unthinkable. Our sixty-minute reply time guarantee applies to any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take advantage of our hyper-fast support services. You will receive a response to any ticket opened from the hosting Control Panel or email sent to our tech and customer support team in less than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes much less time to examine and resolve a problem. We will provide you with more information if the solution involves something that has to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be the same and given the fact that our support staff is available 24 hours a day, you will obtain prompt assistance for practically any billing, technical or general issue regardless of the hour.