A live chat is one of the many channels of communication offered by some web hosting providers as part of their support service. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This method of communication is quicker as compared to a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a call with a representative. What's more, if the issue that you have requires some time to be investigated and resolved, you're able to do something else in the meantime instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service without charge as long as you have Internet access even if your hosting provider is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As we believe that many troubles are easily resolved if you talk to a live person, we provide a live chat service for all our prospective and existing customers. Our chat is available every day and our customer care agents can assist you with a variety of questions and situations. In case you aren't our customer yet, you are able to learn more about our cloud hosting packages and the web hosting platform in general to make sure that your web sites will function effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with some of our solutions, you will be able to get in touch with us through our live chat and we can supply you with the necessary information or help you troubleshoot the problem. You'll need to open a trouble ticket for certain problems that need longer time or the assistance of a system administrator, but for a lot of common troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every day, even on weekends and holidays. It's the perfect way to learn more details about our Linux semi-dedicated servers in case you don't have an account yet or to have some problem resolved in case you are a customer and our customer support representatives will help you right away regardless of the time of the day you join the chat. In case you're hestitating which plan is more appropriate for your websites, in case you need a piece of advice whether you should acquire a certain upgrade and how to order it or in case you've got problems setting up an e-mail account on your computer, you'll be able to contact us and we will provide you with the required info at once. Our live chat is accessible even after our telephone lines go off for the day, therefore if you have an account here, you can rest assured that you will always get instant help with any question or issue that comes up.