A ticketing system is the most common means of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the very best way to solve an issue that requires a certain period of time to investigate or that needs to be escalated to an administrator. In this way, all comments given by either side will be kept in one and the same place in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you will need to log in and out of no less than two accounts in order to do a specific procedure or to get in touch with the hosting company’s help desk support team. In case you wish to administer a number of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts at the same time. On top of that, it may take a substantial length of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting is not separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any particular time with just a few clicks, without having to leave your hosting account. The ticketing system features a quick-search field, so you can find any ticket that you have already sent, in case you need it. Plus, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to solve a particular issue even before you actually send a ticket. The response time is no more than one hour, so you can receive timely assistance whenever you need one and in case our customer support team suggests that you should do something inside your hosting account, you can do it straight away without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you wish to contact our customer service staff, you’ll be able to post a support ticket straight from your Hepsia Control Panel instead of going through a completely different help desk support platform as you’ll need to do with the majority of hosting companies on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without any hassles and to look through older tickets using a smart search box. Plus, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you on the basis of the category that you select for your new ticket. You can perform all of the above-mentioned procedures without signing out of your Hepsia Control Panel at any time, which goes to say that if you face any predicament or have an enquiry, you can get in touch with our support engineers and resolve the particular issue in no more than one hour via a single platform.