The presence of the customer and tech support that a cloud hosting company provides can tell you a lot about the services they offer too. In the event that you can use just email messages or tickets, you have almost certainly discovered a reseller not the website hosting supplier. When this is the case, you will have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual hosting company for extra assistance. When the supplier can provide various means of communication with short response time available at any time, they're almost certainly the top provider, not only a reseller. So you will get well-timed assistance and excellent support because they will have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it's always much better to get hold of your hosting company right away using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are round-the-clock, which means that you can forget about waiting for a few days so as to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. If you do have an account, you are able to open a support ticket on top of the other three methods of contact. You are able to choose the most suitable way to contact us depending on where you are or what device you use. We're able to assist you for more or less any webhosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we provide include 24/7 customer and technical support, therefore regardless of what issue you have, you'll be able to contact us and we'll give you a hand right away. The guaranteed reply time for each e-mail message or ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. We also have phone support with a couple of local numbers worldwide plus a live chat, so you can contact us and receive more information about our solutions even if you do not have an account yet. We can assist you with any question or a problem you have - payment methods, plan features, email setup, website hosting account settings, and so on. If you use our services, you won't ever encounter a situation where you need to wait for a couple of days to get a problem resolved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you'll be able to contact us 24/7 for any server-related issue or forany problems and questions associated with the pre-installed software the server comes equipped with. If you have not bought your VPS server plan yet, you will be able to learn a lot more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you're able to send an e-mail or open a ticket through your billing Control Panel and you'll get assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually does not exceed half an hour. In case you're looking for assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive prompt support in general, let alone if you manage a whole server, so each dedicated server that we offer comes with 24/7 support with one-hour answer time warranty regardless of the situation. This service is free of charge for any kind of problems with your server or the software that was installed from our admins through the setup, so you can get in touch with us as many times as you need, even during holidays. You can either open a ticket from the billing section or you can send an email message, and the actual response time for either of these rarely surpasses 30 minutes since we have administrators available 24 / 7. In case you require general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you could use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan from your billing Control Panel.